{"id":2427,"date":"2018-08-08T16:20:39","date_gmt":"2018-08-08T20:20:39","guid":{"rendered":"http:\/\/acpinc.baudevelopment.com\/complaint-resolution-policy\/"},"modified":"2024-10-22T12:29:48","modified_gmt":"2024-10-22T16:29:48","slug":"complaint-resolution-policy","status":"publish","type":"page","link":"https:\/\/acpinc.baudevelopment.com\/fr\/complaint-resolution-policy\/","title":{"rendered":"Politique de R\u00e9solution des Plaintes"},"content":{"rendered":"

Aligned Capital Partners Inc. (ACPI) participe \u00e0 un processus rigoureux lors de l’examen d’une plainte. ACPI respecte les proc\u00e9dures r\u00e9glementaires requises pour le traitement des plaintes \u00e9crites ou verbales des clients. ACPI s’engage \u00e0 traiter les plaintes verbales et\/ou \u00e9crites de mani\u00e8re \u00e9quitable et en temps opportun.<\/span><\/p>\n

Chaque nouveau client d’ACPI re\u00e7oit une copie de nos proc\u00e9dures de traitement des plaintes lors de l’ouverture du compte.<\/span><\/p>\n

Pour des raisons de confidentialit\u00e9, ACPI ne correspondra qu’avec le plaignant et\/ou une personne \u00e0 qui le plaignant a fourni une autorisation \u00e9crite sign\u00e9e pour partager des informations priv\u00e9es. Parfois, ACPI peut demander des informations suppl\u00e9mentaires au plaignant lors de l’\u00e9valuation de la plainte.<\/span><\/p>\n

ACPI a d\u00e9sign\u00e9 le Responsable de la Conformit\u00e9 (CCO) comme Responsable des Plaintes. Les pr\u00e9occupations, demandes d’informations suppl\u00e9mentaires et\/ou documents \u00e0 l’appui d’une plainte peuvent \u00eatre soumis au Responsable des Plaintes \u00e0 l’adresse suivante :<\/span><\/p>\n

\n

Aligned Capital Partners Inc.<\/strong><\/span><\/p>\n

\u00c0 l’attention du Responsable des Plaintes<\/span><\/p>\n

1001 Champlain Avenue, Suite 300<\/span><\/p>\n

Burlington, Ontario, L7L 5Z4<\/span><\/p>\n

Fax: (905) 634-8021<\/span><\/p>\n

Email: complaints@alignedcapitalpartners.com<\/a><\/span><\/span><\/p>\n<\/address>\n

Dans un d\u00e9lai de 5 jours ouvrables, les plaignants recevront une lettre de reconnaissance La lettre de reconnaissance inclura les coordonn\u00e9es du Responsable des Plaintes charg\u00e9 de l’examen et de l’\u00e9valuation de la plainte. La lettre de reconnaissance sera accompagn\u00e9e d’une copie des brochures de la CIRO \u00ab Faire une Plainte : Un Guide pour les Investisseurs \u00bb <\/em> et \u00ab Comment Puis-Je R\u00e9cup\u00e9rer Mon Argent ? Un Guide pour les Investisseurs \u00bb <\/em> qui peuvent \u00e9galement \u00eatre consult\u00e9es \u00e0 l’adresse : https:\/\/www.ocri.ca\/bureau-des-investisseurs\/depot-dune-plainte<\/a>.<\/span><\/span><\/p>\n

Ces brochures fournissent des conseils sur les d\u00e9lais de prescription et les p\u00e9riodes de limitation, et d\u00e9crivent les options disponibles pour les plaignants s’ils souhaitent poursuivre la question au-del\u00e0 d’ACPI, ce qui inclut l’Organisme canadien de r\u00e9glementation du commerce des valeurs mobili\u00e8res (CIRO), le M\u00e9diateur des services bancaires (OBSI), l’arbitrage ind\u00e9pendant ou par voie judiciaire.<\/span><\/p>\n

Dans un d\u00e9lai de 90 jours civils, les plaignants recevront une r\u00e9ponse \u00e9crite substantielle de la part d’ACPI, laquelle comprendra : un r\u00e9sum\u00e9 de la plainte, les r\u00e9sultats de notre enqu\u00eate, la d\u00e9cision finale qui s’ensuit, ainsi que les options suppl\u00e9mentaires disponibles pour les plaignants s’ils ne sont pas satisfaits de la r\u00e9ponse de l’entreprise.<\/span><\/p>\n

Si ACPI a besoin de temps suppl\u00e9mentaire au-del\u00e0 des 90 jours civils, ACPI informera les plaignants par \u00e9crit des raisons pour lesquelles du temps suppl\u00e9mentaire est n\u00e9cessaire et fournira un nouveau d\u00e9lai estim\u00e9 pour la r\u00e9solution. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Aligned Capital Partners Inc. (ACPI) participe \u00e0 un processus rigoureux lors de l’examen d’une plainte. ACPI respecte les proc\u00e9dures r\u00e9glementaires requises pour le traitement des plaintes \u00e9crites ou verbales des clients. ACPI s’engage \u00e0 traiter les plaintes verbales et\/ou \u00e9crites de mani\u00e8re \u00e9quitable et en temps opportun. Chaque nouveau client d’ACPI re\u00e7oit une copie de […]<\/p>\n

Lire la suite…<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":43,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2427","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPolitique de R\u00e9solution des Plaintes - Aligned Capital Partners Inc.<\/title>\n<meta name=\"description\" content=\"Aligned Capital Partners Inc. 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